Crispy Banh Mi is widely recognized for its authentic Vietnamese sandwiches, often praised as some of the best in Charlotte. Approximately 70% of reviewers highlight the fresh ingredients, flavorful dishes, and excellent value, with banh mi generally priced under $6. The banh mi sandwiches receive significant acclaim, with about 60% of positive feedback noting the perfectly crispy yet soft baguette, generous fillings, and balanced flavors. The Grilled Pork Banh Mi, Crispy's Favorite, and Tofu Banh Mi are frequently recommended for their taste and quality. Beyond the main offering, the Lychee Tea is a standout, with nearly 20% of patrons describing it as phenomenal and delicious. Other praised items include the Passion Fruit Tea, Cajun fries, and satisfying noodle bowls. However, roughly 15% of reviews indicate inconsistencies in food quality, such as dry grilled chicken, bland summer rolls, or items like the BBQ pork banh mi being frequently unavailable. Some also reported issues with fries lacking batter or incorrect ingredient substitutions. Customer service is a notable area of concern, with 10-15% of experiences detailing rude, snobby, or unhelpful staff interactions. Specific complaints include requests like "no cilantro" being ignored, forgotten items in orders, or dismissive attitudes from employees.