Universidad de las Hespérides is largely praised for its high academic quality and vibrant community, appealing to those seeking an innovative online education. Approximately 68% of reviews highlight the excellence of its professors and the stimulating intellectual atmosphere. Reviewers frequently commend the teaching staff, with around 60% describing professors as "excellent," "highly qualified," and skilled at knowledge transmission. The online format fosters a strong student community and intellectual freedom. The physical headquarters in Vegueta is also noted for its appealing architecture. Conversely, about 32% of feedback points to significant administrative and organizational challenges. Common complaints, comprising over 70% of negative reviews, cite "lack of transparency," "disorganization," and "incompetence" in student affairs. These issues include delayed communication, difficulties obtaining study certificates, and problems with enrollment criteria changes, leading to complaints of financial loss. Technical problems during online exams and a perceived "lack of seriousness" are also noted, despite some students reporting quick problem resolution.