Jimmy John's elicits varied feedback, with approximately 30-35% of reviewers commending its "freaky fast service" and efficient sandwich preparation. Positive interactions highlight responsive and caring staff members who rectify order issues quickly. Conversely, a significant portion, around 35-40%, reports consistently poor customer service, describing staff as "incredibly rude," unhelpful, and unwilling to take responsibility for mistakes. Specific complaints frequently mention accusatory behavior and a general lack of courtesy. Order accuracy is a recurring concern, with roughly 25-30% of reviews detailing incorrect items, forgotten components like cheese or chips, or entirely wrong orders. Concurrently, 20-25% express dissatisfaction with food quality and portion sizes, noting sandwiches are "severely lacking" in meat and toppings or "bland." Delivery and wait time inconsistencies are also highlighted. While some experience quick service, about 15-20% report orders being automatically canceled due to unavailable drivers without notification, or experiencing unexpected delays for pickup, contradicting the brand's fast service promise.