Form Factory Fitness Club Anděl elicits mixed reviews, with about 40% of users praising its modern equipment, clean environment, and good location, highlighting positive experiences with specific staff and class offerings. However, around 45% of reviews criticize the facility for issues like malfunctioning air conditioning, overcrowding especially during peak hours, and broken equipment with reports suggesting inadequate maintenance and customer service. Membership and payment practices appear controversial, with roughly 35% of reviewers raising concerns about unexpected billing or difficulty in processing cancellations, describing these experiences as stressful or deceptive. Additional complaints, mentioned by about 25%, focus on the dissatisfaction with locker room conditions, hot water availability, and reception staff professionalism, impacting customers' overall satisfaction. While some find value in aspects like its prime location and equipment variety, the consensus hints at significant room for improvement in management and service delivery.