Sweetgreen is often chosen for quick, healthy, and convenient meals, appealing to those seeking customizable salads and bowls, particularly for its vegan and vegetarian options. Around 40% of reviews praise the food's freshness, taste, and seasoning, with miso glazed salmon and Harvest Bowl frequently cited. However, about 30% report significant quality issues, including burnt ingredients (sweet potatoes, fries), stale components, dry meat, or foreign objects. Service experiences are mixed; about 25% commend friendly, efficient staff, while roughly 35% report negative interactions, citing rudeness, dismissiveness, or order errors. Approximately 20% also note inconsistent portion sizes or perceived high prices. Recurring complaints include cold, soggy, or burnt fries. Occasional issues like poor cleanliness, dried-out ingredients (e.g., cabbage), and missing items from orders are also noted.