sweetgreen is often sought for its healthy and quick meal options, with about 40% of reviewers praising the freshness of ingredients. The Harvest Bowl is a frequently recommended dish, often described as "delicious." Some appreciate the "clean and neat" environment and available outdoor seating. A primary concern is customer service, with nearly 40% of reviewers citing "rude and unprofessional" staff. Instances include "terrible cashier's service," dismissive attitudes, and unhygienic practices like rubbing dirty bottles on clothes. Staff are described as appearing "done with humanity." Food quality issues include "burnt" fries, "discolored, slimy greens," and "ultra-salty" chicken. Approximately 15% of feedback notes "skimpy" portions, with bowls "barely half full" and minimal key ingredients. Disturbingly, 8% of reviews reported finding live bugs in their salads. Operational drawbacks include long wait times for in-person orders, as online orders are frequently prioritized. While perceived as a healthy option, some consider the salads "overpriced." The lack of indoor seating is also a recurring comment.