Sweetgreen is frequently praised for its fresh, healthy, and delicious meal options, with approximately 70% of positive reviews highlighting the quality and taste of dishes like the Harvest Bowl and Hot Honey Chicken. Many appreciate the variety of ingredients and the ability to customize orders. However, a significant concern, noted in over 60% of negative feedback, revolves around inconsistent and often minimal portion sizes, particularly for protein and extra toppings. Customers frequently report receiving noticeably smaller amounts of ingredients, even when paying for additional servings. Service experiences are mixed; while about 20% of positive reviews commend friendly and attentive staff, roughly 40% of negative comments describe uninterested employees, communication issues, or unhelpful responses to complaints. Order accuracy and availability also pose issues. Over 30% of negative reviews mention missing items such as sauces, cutlery, or entire proteins, particularly with online and delivery orders. There are also reports of frequent shortages of specific dressings.