MAMA DIM SUM is frequently praised for its delicious, freshly made dim sums and welcoming service, with over 80% of reviews rating it 5 out of 5 stars. Many customers highlight the handmade approach to cooking, describing the taste and quality as "amazing," "fantastic," and "authentic," with dishes like xiaolongbao and wonton soup receiving particular accolades. The intimate and cozy atmosphere is appreciated, with mentions of the family's involvement in the business, adding a personal touch noted by about 75% of reviewers. However, approximately 10% of reviews indicate some dissatisfaction, primarily due to the portion sizes being considered small relative to prices and occasional issues with music or restaurant temperature. A minor number of reviews, roughly 5%, express concerns about the cost and impolite interactions, suggesting potential improvements in these areas could enhance the overall experience at the establishment.