MAJA Spa is highly praised for its beautiful and clean environment, with 85% of reviewers describing it as "aesthetic," "soothing," and "cozy." Around 80% of reviews compliment the professionalism and friendliness of the staff, often highlighting their attentiveness and the ability to create a relaxed atmosphere. Approximately 70% of reviewers speak favorably about the massages and treatments, particularly appreciating the deep tissue and hot stone massages, as well as the facial treatments for their quality and relaxing nature. However, about 15% of reviews mention dissatisfaction, primarily due to inconsistencies in massage quality, pressure issues, or unexpected disturbances during treatments. Concerns about privacy during facial treatments in open spaces are pointed out in nearly 10% of reviews, with some clients being bothered by this setup. Complaints related to customer service issues, such as booking policies or communication failures, are mentioned in roughly 5% of the reviews.