New Lucky Claypot Rice is praised by about 75% of reviewers for its flavorful dishes, with many highlighting the perfectly cooked rice and its crispy edges, as well as the tender chicken and authentic taste. Several customers, about 60%, appreciate the Michelin Bib Gourmand award, noting the high quality of the food and suggesting that it stands out among Singapore's claypot rice offerings. However, around 20% of reviewers express dissatisfaction, citing issues such as inconsistency in quality, overly burnt rice, and unremarkable seasoning. The waiting time is also a major point of contention, with several noting delays ranging from 30 minutes to over an hour, although the advanced order system is deemed convenient by some. Service is generally well-regarded, with friendly and informative staff, though some suggest improvements in managing kitchen orders. Prices are viewed as reasonable, especially considering the generous portion sizes. Despite some service-related complaints, the overall dining experience is often described as enjoyable, particularly for those prepared to wait.