Leña Madrid garners praise for its high-quality food and inviting atmosphere, with around 85% of reviews noting exceptional dishes, such as the beef tenderloin and Iberico pork shoulder, described as "amazing," "juicy," and "well-cooked." Approximately 70% of reviewers appreciate the stylish ambiance and the unique touches like choosing steak knives, although some find the venue a bit dark. About 75% of customers highlight attentive service, mentioning the helpful staff and seamless experience for special occasions; however, 25% report inconsistent service, with issues like slow responses and lack of introduction causing dissatisfaction. Some patrons express concerns over the high prices, especially given the occasional service mishaps and food cooling on plates quickly, as noted in 15% of the reviews. Reservations are recommended due to the restaurant's popularity and policy of table rotations every two hours, which a few guests found bothersome. While generally well-regarded, about 10% experienced significant service failures, impacting their overall perception of value.