FOOD Healthy. Organic. Sustainable. Santos is generally praised for its delicious, fresh, healthy menu offerings and a cozy atmosphere, with about 80% of reviewers highlighting the quality of the organic dishes and drinks such as smoothies and coffee. Around 75% of reviews appreciate the friendly and professional staff, mentioning names like Carolina and Valentína, though about 15% report delays in service or inattentiveness during less busy periods, leading to frustration among some patrons. Approximately 70% express satisfaction with the ambiance, calling it a “great place” for breakfast and brunch, yet around 10% feel the prices are steep and consider the venue somewhat tourist-targeted. The grocery section is noted for offering a wide range of organic products, yet roughly 5% of reviews criticize it as overpriced compared to other local markets. Negative reviews (about 8%) question the value due to poor service experiences, including issues like prepayment obligations and insufficient staff knowledge about the menu, affecting the overall perception for some guests.