Around 55% of reviewers offer 5-star ratings, praising Hagen Family Farm for high-quality beef and lamb, describing the meat as "not gamey," "great," and "delicious," with some noting guests consistently enjoy the products and the farm animals appear well cared-for. Positive comments mention friendly and helpful staff, particularly Barbara, and value the farm's longstanding presence in the community. However, roughly 35% report poor experiences, centered mostly on "terrible" customer service over the phone—described as rude, abrupt, or unhelpful—with one complaint about a staff member hanging up and others citing "worst phone service." A further 25% express disappointment with product quality, calling beef "tasteless," "tough," or even "smelling like fish," and describing expensive purchases resulting in significant waste and dissatisfaction. Several reviews detail confusion or frustration with farm visit procedures and additional unexpected butcher costs.