About 85% of reviews describe Tality Kombucha’s Secret Spa as an invigorating, relaxing, and well-maintained space, with highlights including the wood-fired sauna ("one of the hottest that I have been in"), well-kept cold plunge tubs (ambient and ice options), and unlimited kombucha and tea on tap. Staff are frequently mentioned for being friendly, accommodating, attentive, and informative; several hosts like Alex, Andrew, Hannah, and Christine receive personal accolades for enhancing guest experiences. Community sessions are praised for their welcoming, sociable atmosphere, but about 10% express concerns with overcrowding, especially at peak times, which affects the tranquil vibe and access to the facilities. Facilities are described as rustic but clean, though around 10% of reviews note that showers and washrooms need updates, or mention sporadic lapses in maintaining sauna temperature. The kombucha itself is often described as delicious, though one negative review (about 4%) notes a harsh, vinegary taste, and a similar portion reports frustration with customer service around gift card purchases.