Over 95% of reviewers rate Gela-Tó Artesanale as the best gelato or ice cream spot in Funchal and even Madeira, emphasizing flavors like pistachio, chocolate, coconut, banana, mango, passion fruit, and creamy vegan options as "authentic," "super creamy," and "fantastic." Service is consistently described as "friendly," "patient," "welcoming," and knowledgeable, with guests appreciating staff offering free samples and English-speaking service, and a handful mentioning the owner or barista by name. Multiple reviews highlight the variety of both dairy and non-dairy/vegan flavors, the inclusion of lactose-free and dog-friendly treats, a pet-friendly atmosphere, outdoor seating, and high-quality coffee. One recurring critique, present in about 5% of comments, is that prices are high (noted at €2.80 per large scoop), but most still consider the quality worth the cost.