Around 60% of reviewers praise the ice cream quality, using words like "delicious," "exquisite," "excellent," and mentioning a wide variety of flavors, though noting prices are higher than other local options. Frequent criticism—appearing in roughly 40% of reviews—focuses on poor customer service, often describing staff as unfriendly, rude, unmotivated, or inattentive, with terms like "pésima," "grosera," and "amargadas" recurring. The location is mentioned as easily accessible but the venue itself is described as small, lacking ambiance, and sometimes poorly maintained, with few seats and limited parking. Several reviews note inconsistent closing hours, with early closures frustrating visitors. A few reviewers appreciate observed safety protocols, while complaints also arise about pandemic-related entry limits and uncomfortable waiting lines outside.