Around 85% of reviewers rate MASI Lugano with five stars, highlighting its modern adaptation of a historic building and central location in Lugano's old town. Visitors praise the permanent collection for its range from the 1300s to the present, as well as the focus on Swiss and regional artists, with temporary exhibitions like Calder and Eugenio Schmidhauser described as "interesting" and "worth seeing." One review specifically mentions engaging spatial interventions such as the artistic staircase feature, and describes the overall experience as "simple and pleasant." No consistent criticisms or negative experiences are reported, and no reviews mention issues with service, accessibility, or amenities.