Around 80% of reviewers rate Itealicious Milk Tea with 5 stars, frequently describing the drinks as "delicious," "amazing," and even "the best milk tea in town," with particular praise for the black pearls and customizable sugar levels. Staff are consistently characterized as cheerful, cute, and welcoming, enhancing the overall experience. The venue operates 24 hours, which several reviewers highlight as a significant convenience, especially for nearby students. A quieter, relaxing outdoor ambiance is mentioned, although this comes with drawbacks like occasional mosquitoes at night and the impossibility of dining in during rain. One review (about 10%) cautions that the milk tea is still very sweet even when ordered with less sugar, and that not all menu items are always available. Two reviews, accounting for 20%, rate the venue lower (3 stars) but do not specify strong complaints beyond the aforementioned sweetness and weather limitations.