About 40% of reviews praise Tesoro Beach for its beachfront location, spacious pools, family-friendly amenities like a game room, and overall cleanliness, using terms like “beautiful,” “amazing,” and “well-maintained.” Roughly 30% found the rooms outdated or basic, with unappealing features such as issues with plumbing, salty or foul-smelling water, leaks, and insufficient hot water; several mentioned maintenance and cleanliness lapses in bathrooms and public spaces. Comments on food are mixed: while some describe it as tasty or “delicious,” about 25% complained about poor value, lackluster options, or food arriving cold or plastic-wrapped, and service in the restaurant is repeatedly described as slow or inattentive. Customer service experiences are highly inconsistent—about half note friendly or proactive staff, but the rest report rudeness, inflexibility on refunds, or inattentiveness, particularly at the front desk and restaurant. Many reviews highlight the high prices not matching the quality delivered; a few recommend day passes over overnight stays.