Pousada Highland is highly praised by approximately 90% of reviewers for its cleanliness, spacious and cozy accommodations, well-kept facilities, excellent breakfast (often called "maravilhoso" and "impecável"), and tranquil location surrounded by nature. Staff—especially João, Jesiane, and Angélica—are frequently described as polite, attentive, and thoughtful, with multiple mentions of feeling "at home" and receiving help before and during stays. Many guests value the extra touches, such as afternoon tea, hot soup in the evening, fondue (for purchase), and a range of activities (pool, sauna, game room), although several note that the heated pool has limited hours (16–20h) and occasional maintenance issues. A few cons are mentioned: about 10% criticize the difficulty in heating some rooms in colder weather, minor lapses in hydro cleaning, the need for more rest areas or benches for seniors, and one mention of an impolite staff interaction, but satisfaction remains overwhelmingly high.