Over 90% of reviews praise the exceptionally friendly, helpful, and welcoming staff, with multiple mentions of feeling “at home” and special thanks to receptionists by name. Guests consistently highlight the food quality in both the hotel’s restaurant and breakfast, calling dishes “phenomenal,” “fantastic,” “locally sourced,” and recommending high-end Swabian cuisine, especially the game meats and vegetarian options; the restaurant's Michelin Green Star and sustainability practices are frequently noted. Cleanliness, detailed décor, and thoughtful amenities like free drinks, snacks, and sauna access receive regular commendation, as do the variety of room types and child/family-friendly atmosphere. Roughly 10% note small drawbacks such as limited parking, beds being too small or uncomfortable for some, lack of air conditioning in single rooms, and occasional waits for food or late-night reception closure. Pricing is described as moderate to somewhat steep, but usually “worth it” for the quality and experience provided.