Kairós SPA - Casa consistently receives high praise, with approximately 95% of reviews highlighting exceptional service and a relaxing environment. Guests frequently describe their experiences as "wonderful," "amazing," and "sensacional." The venue is particularly noted for its highly skilled therapists, often referred to as having "gold hands" or "mãos de fada." Luci, Cristiane, Fernanda, Eliza, Luana, Yara, and Marina are frequently mentioned for their attentive and professional execution of various treatments, including relaxing massages, cranial massage, lymphatic drainage, hot stone massage, and relief for sciatic pain. About 50% of reviews commend the ambiance, describing the facility as an "oasis in São Paulo." Reviewers appreciate the beautiful, cozy, and well-structured environment, often highlighting the presence of nature, scenic views (especially from the rooftop), and meticulous attention to details like personalized welcome notes and herbal teas. However, a small percentage of reviews (around 4%) indicate some drawbacks. One review noted disruptive noise from an adjacent beach tennis court during a massage, hindering relaxation. Another raised concerns about technical issues with amenities like a non-functional bathtub or sauna, and a lack of upfront communication regarding couples' packages resulting in separate rooms.