Eyelashatbkk Silom receives high praise from approximately 85% of reviewers for its "polite," "professional," and "thorough" service, affordable pricing, and convenient location in Bangkok, often described as "excellent” and “best price.” A significant portion, around 15%, express dissatisfaction specifically with the booking process via WhatsApp, describing it as "terrible," "disorganized," and lacking in service recovery, which leaves a negative impression on their overall experience. Approximately 90% of positive reviews highlight the quality of services like lash lifts and eyelash extensions, noting them as "long-lasting," "comfortable," and sometimes "the best in town." The efficient performance of the staff and quality services are contrasted with a notably poorer communication process limiting the booking and appointment setting efficiency.